FAQs
  • Frequently Asked Questions


    Why am I being billed?

    How can I pay Florida Medical Lab's bill?

    How can I submit my insurance information or corrections and updates to the existing information?

    When will my insurance company pay Florida Medical Lab's bill?

    Why does my Explanation of Benefits (EOB) have different information than you show on your bill?

    Can you explain the information my insurance company sent to me regarding my benefits?

     

    Why am I being billed?

    There are many different reasons why a patient would receive a bill from  Florida Medical Lab. Some of the most common reasons are:

    • We were instructed by the referring physician to bill you directly.
    • Your insurance policy is subject to a co-pay, deductible, or non-covered services provision.
    • Information regarding your policy number, group number, diagnosis code, or other important information was not provided to Florida Medical Lab.
    • Your insurance company needs information from you as stated on your EOB (Explanation of Benefits).
    • Your policy may not cover any or certain laboratory tests.
    • Your testing was deemed by the insurance carrier to be "not medically necessary."
    • Your policy has maximum benefit limitations.

    An explanation of these conditions can be found on the patient invoice. For a more specific explanation, please contact the Billing Department of Florida Medical Lab.



  • How can I pay Florida Medical Lab’s bill?
    • We accept Visa and MasterCard payments. You may call the Billing Department with the information or pay online.
    • You may also pay by mailing a check or money order to the address on the invoice. An envelope has been included for your convenience.
    • Please remember to include your account/accession number on your check or money order. Also, if you are paying for more than one account, please make sure that all the invoice stubs and/or account numbers are provided.

    How can I submit my insurance information or corrections and updates to the existing information?

    Top

    You may complete the billing information form that is part of this section and email it to us. Or you may call, mail, or fax information to us at:
    Billing Customer Service Phone : 704.598.8818 x1
    Mailing address:
    Attn: Billing Department
    1815 Back Creek Drive, Charlotte, NC 28213
    Fax : 704.598.7477

    Please make sure that all the information needed is supplied and is accurate.

    When will my insurance company pay Florida Medical Lab’s bill?

    Top

    Responses from insurance companies vary greatly. However, it normally takes a minimum of 4-6 weeks for Florida Medical Lab to receive payment or denial information. Patients usually receive their explanation of benefits from the carrier several weeks before Florida Medical Lab.

    Why does my Explanation of Benefits (EOB) have different information than you show on your bill?

    Top

    Florida Medical Lab tries to communicate on the patient invoice the exact message sent to us by the carrier. However, sometimes the patient receives different information. If this is the case, please contact us in the Billing Department at 704.598.8818 x1, and we will work together to resolve any discrepancies.

    Can you explain the information my insurance company sent to me regarding my benefits?

    Top

    Florida Medical Lab’s staff cannot answer questions about your specific policy and its provisions. For the best results, please directly contact the Customer Service Department at your insurance company .



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